At EcoBot Technologies, customer satisfaction is our priority. We want you to be happy with your purchase. Please read our Refund & Return Policy carefully.
1. Returns
You may return products purchased from EcoBot Technologies within 7 days of delivery under the following conditions:
- The product is defective or damaged upon delivery.
- The product is unopened, unused, and in its original packaging.
Non-returnable items:
- Products damaged after installation.
- Products without proof of purchase.
- Customized or special-order items.
2. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued via the original payment method.
3. Exchanges
We will replace items if they are defective or damaged upon delivery. To request an exchange, contact us at info@ecobottech.com within 7 days of receiving your order.
4. Installation & Service Charges
Installation or service charges are non-refundable once services have been rendered.
5. Contact Us
For questions related to returns, refunds, or exchanges, please contact:
EcoBot Technologies
Email: info@ecobottech.com
Phone: +233 +233 55 001 0202